Frequently Asked Questions

Everything you need to know about shopping with CHROME.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take up to 10-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all items in their original, unworn condition with tags attached. Refunds are processed back to the original payment method within 7 business days.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart as fit can vary between different styles.

Which payment methods do you accept?

CHROME accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package's journey.